Titans of Helios: Martin Pursley

Martin is the Customer Success Manager for Helios, guiding customers through every step of their journey. From the initial demo to solutions development, to training and onboarding, Martin helps every customer realize the full value of the Helios platform.

What do you like most about your job?

Every customer’s situation is different and everyone is trying to solve a multitude of different problems.  I enjoy hearing directly from the customer what they’re struggling with and working collaboratively toward a solution.  Whether it’s a new Helios feature, a training opportunity, or a service request, I enjoy the challenge of solving new problems every day.

What’s the most exciting thing you’re working on right now?

I have been spending a lot of time connecting our customers directly with our engineers and UX team.  It’s important for us to understand how customers are using Helios today and, by facilitating these calls, I’m able to identify new opportunities where we may be able to leverage technology to help our customers in the future.  Ultimately, these conversations are crucial for us to fine-tune the development roadmap and offer a more valuable product.

Where do you see Helios in the future?

 I am excited to continue increasing the variety of converting machines we can support with Helios and ultimately work toward installing Helios on the entire line in a box plant. Ultimately I’d like to take everything we’ve learned by implementing Helios in the corrugated industry and apply it to other verticals.

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